Terms of service

Welcome to Towngifts. By accessing our website or purchasing products from our store, you agree to the following Terms of Service. Please read these terms carefully before using our website.

1. General Conditions

By using our website, you confirm that you are legally permitted to make purchases and agree to comply with these terms and all applicable laws and regulations.

We reserve the right to refuse service or cancel orders where permitted by law.

2. Products and Descriptions

  • We aim to provide accurate product descriptions, images, and specifications.
  • Colours and product appearances may vary slightly depending on screen settings.
  • Customers should review product details and compatibility information before purchasing.
  • Product availability may change without prior notice.

3. Orders and Payments

  • All orders are subject to acceptance and availability.
  • Please provide accurate contact, billing, and shipping information.
  • Orders may be cancelled if incorrect information, suspected fraud, or other legitimate issues arise.
  • Payments are processed through the payment methods available at checkout.

4. Personalised Products

  • Customers are responsible for checking names, spelling, messages, and customisation details before submitting an order.
  • Personalised products are created according to the details provided by the customer.
  • Customisation requests may not be changed once production or processing has started.
  • Personalised products are subject to applicable consumer protection laws.

5. Shipping and Delivery

  • Our estimated delivery time is 3–5 business days.
  • Delivery times may vary depending on the delivery location and unforeseen circumstances.
  • Customers are responsible for providing accurate shipping information.
  • Delays caused by courier services or circumstances beyond our control may affect delivery estimates.

6. Refunds, Returns and Exchanges

All Sales Are Final.

Towngifts generally does not accept returns, exchanges, or refund requests for change of mind or customer preference.

However, nothing in this policy limits any consumer rights or remedies that cannot legally be excluded, including applicable remedies for defective, damaged, or incorrectly supplied products.

7. Product Safety

  • Customers must follow all product instructions and safety precautions.
  • Butane gas products and lighters must be kept away from children, heat sources, and open flames.
  • Fuel canisters must be used only with compatible appliances.
  • Customers must follow manufacturer instructions for storage, handling, and use.

8. Intellectual Property

All website content, including text, images, graphics, logos, and designs, belongs to Towngifts or its respective owners and may not be copied, reproduced, or distributed without permission.

9. Limitation of Liability

To the extent permitted by applicable law, Towngifts is not responsible for indirect or unforeseen losses resulting from website interruptions, delivery delays, or improper product use.

Nothing in these terms excludes liability that cannot legally be excluded.

10. Privacy

Your personal information is handled according to our Privacy Policy. By using our website, you acknowledge that your information may be collected and processed as described in that policy.

11. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will become effective once published on this page.

12. Contact Information

If you have any questions about these Terms of Service, please contact us:

Email: towngifts6@gmail.com