FAQs

1. What products do you sell?

We offer personalised engraved metal lighters, gift sets, butane gas bottles and custom-made 3D & 4D gel number plates.

2. Do you offer personalised products?

Yes! Selected products can be personalised with custom engraving or design options to create something unique.

3. Are your products suitable for gifting?

Absolutely! Our personalised lighters and gift sets are perfect for birthdays, weddings, anniversaries and other special occasions.

Personalised Lighters

4. What is included in the lighter gift set?

Depending on the product, your gift set may include an engraved lighter, personalised gift tin and presentation box. Please check the product description for details.

5. Are your lighters refillable?

Selected butane lighters are refillable. Please follow the manufacturer's instructions for safe refilling.

6. Are butane gas bottles compatible with all stoves?

Our butane gas bottles are designed for compatible camping stoves, cookers, grills and other butane-powered appliances. Always check compatibility before use.

Custom Number Plates

7. What types of number plates do you offer?

We offer custom-made 3D and 4D gel number plates with different lettering styles and customisation options.

8. Can I customise my number plates?

Yes! You can select your preferred plate style, badge option and front or rear configuration, subject to the available options.

9. Are your number plates road legal?

Our road-legal options are designed to meet UK number plate requirements, including BS AU 145e. All plates intended for road use must comply with applicable DVLA regulations.

10. What documents do I need to order number plates?

Valid proof of entitlement is required before dispatch. Accepted documents include a V5C logbook, V750 Certificate of Entitlement or V778 Retention Document, as applicable.

11. Can I order front and rear plates separately?

Yes! You can choose a complete pair, front plate only or rear plate only, depending on the available product options.

12. How long does delivery take?

We aim to deliver orders within 3–5 business days. Delivery times may vary depending on your location and unforeseen shipping delays.

13. Can I cancel my order?

Please contact us as soon as possible if you wish to cancel. Cancellation may not be possible once your order has been processed or dispatched.

14. Do you offer refunds or returns?

All sales are final, and we generally do not accept returns or offer refunds for change of mind. However, this does not affect your statutory consumer rights, including applicable rights relating to faulty, damaged or incorrectly supplied products.

15. How can I contact TownGifts?

For questions about products, orders, delivery or personalisation, contact our support team:

Email: towngifts6@gmail.com.