Privacy policy

At Towngifts, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase.

1. Information We Collect

When you visit or shop at Towngifts, we may collect the following information:

  • Full name
  • Email address
  • Shipping and billing address
  • Phone number
  • Order and purchase details
  • Payment and transaction information
  • Website usage and browsing information

2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders.
  • Arrange shipping and delivery.
  • Communicate order updates and confirmations.
  • Respond to customer inquiries.
  • Improve our website and shopping experience.
  • Prevent fraudulent or unauthorised transactions.
  • Meet applicable legal requirements.

3. Payment Information

Payments are processed through secure third-party payment providers. Towngifts does not directly store your complete payment card details. Payment information is handled according to the relevant provider's privacy and security practices.

4. Sharing Your Information

We do not sell or rent your personal information. We may share necessary information with trusted third parties, including:

  • Shopify, which powers our online store.
  • Payment processing providers.
  • Shipping and delivery companies.
  • Service providers who help us operate our business.
  • Authorities when legally required.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website traffic, and support store functionality.

You can manage cookies through your browser settings.

6. Data Security

We take reasonable measures to protect your personal information against unauthorised access, misuse, alteration, or disclosure. However, no online transmission or storage method can be guaranteed to be completely secure.

7. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of your personal information.
  • Withdraw consent where processing is based on consent.
  • Object to certain uses of your information.

8. Third-Party Websites

Our website may contain links to third-party websites. Towngifts is not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies.

9. Children's Privacy

Our website is not intended to knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review the matter.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, or legal requirements. Any updates will be published on this page.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Email: towngifts6@gmail.com